Change Management Plan: Why your workforce will resist your ERP Implementation or Digital Transformation.

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I recently had the opportunity to join Lisa Fleming and William Sandoval for a pre-symposium panel hosted by Ambition in Motion. The topic was From Strategy to Reality: Turning Change Initiatives Into Measurable Wins. The lead-up to the Executive Symposium on June 11th in DFW. What started as a conversation about organizational change management turned into one of the most direct articulations I have heard of why ERP implementations struggle even when the technology is right,

Every ERP implementation has a moment where the tension in the room becomes undeniable. Maybe it's a key user who pushes back hard in a requirements workshop. A department head who stops showing up to project meetings. A frontline supervisor who smiles and nods through every training session then keeps running the same spreadsheet they've used for six years. We call it resistance. We call it change fatigue. We call it a people problem. But what it really is in most cases is u